How to create a new change request or issue reporting » History » Version 2
Olivier Bitsch, 11/11/2019 11:29 AM
1 | 1 | Olivier Bitsch | # How to create a new change request or issue reporting |
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2 | 2 | Olivier Bitsch | |
3 | Whenever you need a new feature or discover an issue from your developed software, you should create a Redmine issue. This will help to track changes and be sure the request will not be lost until the change is implemented and deployed on your platform. |
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5 | When you should make a request |
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8 | You may create a request for any cases listed here. |
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10 | * Whenever your discover a security breach (open issue as bug). |
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11 | * Whenever a feature is not working as expected (open issue as bug). |
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12 | * Whenever a feature is not working anymore (open issue as bug). |
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13 | * Whenever you need a new feature (open issue as change request). |
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14 | * Whenever you need the cost estimation for a feature (open issue as change request). |
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16 | But you shoudn't create a request for those cases listed here. |
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18 | * If your server is not working anymore. |
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19 | * Your computer crashes or is not booting anymore. |
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21 | What the next step on issue is created |
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22 | -------------------------------------- |
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24 | When you create a new request, iabsis team is notified to take care of the issue. We will take a different approach depending of the kind of request. |
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26 | * **Issue within software warranty:** if your software is under warranty, your incident will be fixed as soon as possible. Any fee will be invoiced in that case. |
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27 | * **Issue outside of software warranty:** if your software has no warranty cover, we will contact you to check if you prefer renewing your warranty, otherwise your issue will be fixed on man hour basis. |
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28 | * **Change request:** this request will be fixed as man hour basis unless we are actively developing your software. A commercial quotation may be done if required. |
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30 | What needs to be done once fixed is done |
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33 | A new package for the software is usually automatically performed in that case. This package needs to be tested first on a staging server and can be then published on your production server. |